Summer Jobs with the Royal Household
There are a number of opportunities in retail, ticket sales and visitor services at Royal Collection Trust. You will receive training and develop skills that will help you take the next step in your career.
Roles and Job Description
Ticket Sales and Information Assistant
- To take and process telephone, postal and counter sales for visitors to the official residences of The Queen.
- To confidently sell tickets and souvenir guidebooks for all residences in both the contact centre and sales counters.
- To achieve targets for gift aid conversions, souvenir guidebook sales and cross-sales.
- To ensure that the booking information held on the computerised database is accurate and up-to-date. To undertake the accurate and timely despatching of customer tickets.
- To undertake any other tasks delegated, as and when required, by the Summer Team Leaders and the Ticketing and Sales Management team.
To maximise sales and provide an outstanding level of customer service to members of the public visiting the shops at Buckingham Palace. To share the responsibility for meeting and exceeding sales targets, and maintaining high standards of visual presentation.
Owing to the nature of the role, the post-holder will be required to work regular weekends and may be requested to work flexible and/or additional hours.
The post-holder will be required to stand up for long periods and walk between shop locations, therefore the job is physically demanding. Consideration will be given to the requirements of the role and whether adjustments could be made to accommodate any disability.
Warden (Visitor Service)
To ensure that visitors to Buckingham Palace, Clarence House, The Queen’s Gallery and Royal Mews receive the highest standard of visitor care and to ensure the safety and security of the building, exhibits and visitors.
The post-holder must be available to work regular weekend days and some evenings to assist with private events. Owing to the nature of the job additional hours may be required.
The post-holder will be required to stand-up for long periods and walk from site to site. The job is therefore physically demanding, however, consideration will be given to the requirements of the role and whether adjustments could be made to accommodate any disability.
General requirements will be:
- 17 years old and above
- Good communications skills
- Good use of English language
- Interest in English Heritage
- Free 3 course lunch Monday –Friday
- Weekends – basic lunch – sandwiches etc.
- Complimentary tickets to the State Rooms
- Social Events
Salary & hours
Hours: A minimum of 300 hours for the duration of the contract. You will typically be rostered to work over 4 to 5 days per week, Monday to Sunday, including regular weekends and some evenings.
- Shifts will vary between Monday – Sunday 8.30am – 8pm
- £10.75 p/h
- Contracts from May/June – September/October
- Candidates MUST be available for the full period of the contract and with full availability (no holidays can be taken) although they will be given holiday pay
- Students will be given a late contract of around early July and can finish in September
Closest station – St James Park, Victoria Station and Green Park
Register with Workplace by Wednesday 22 January 2020 to apply
For further information about this opportunity please email WorkplaceEngagementTeam@newham.gov.uk. Alternatively, please call 020 3373 1101.